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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 03, 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 26, 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Consultation, Design, and Implementation of Multiple IT Solutions: Global Forex Trading by CDW Corporation September 24, 2008 - (Free Research) GFT focuses on providing their customers an exceptional experience with a best-in-class online interface. GFT needs to stay more accessible, more reliable, and more secure than their competitors. To optimize their IT environment, GFT engaged CDW for consulting, design, and implementation of multiple IT solutions. Read on to learn more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Data Recovery You Can Believe In by i365, A Seagate Company February 04, 2010 - (Free Research) Read this paper to learn how Over 22,000 customers trust and rely on EVault for protection of their mission critical data. They made this decision based on EVault's ability to address their requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript - Maximizing Enterprise Backup and Dedupe Performance for Greater ROI by FalconStor Software January 26, 2010 - (Free Research) Let’s take a look at disk and how it is fundamentally changing data protection. This presentation transcript explains how to leverage the advantages of disk for best possible backup performance and maximum ROI. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Case Study: Reducing Backup Time and Administration Six-fold by Quantum Corporation January 30, 2009 - (Free Research) The Quantum Scalar i500 combines a modular design with continuous robotics to provide the scalability, performance and reliability that customers require. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

What Every Managed Service Provider Should Know About Cloud Storage by Iron Mountain Digital November 16, 2009 - (Free Research) Cloud storage presents Managed Service Providers an exciting opportunity to help customers accommodate data growth, but can raise doubts about security, privacy, and compliance. As THINKStrategies notes, choosing the right cloud storage partner is essential to maintaining customers’ trust. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Capital Bank Makes Protecting Customer Data Virtually Simple by Xiotech Corporation November 23, 2009 - (Free Research) For years Capital Bank backed up its data to tape and hand-delivered this information to a secondary, off-site location. While this strategy worked for a time, the bank wanted to move to a more automated process in preparation for growth and acquisitions. It found all that with Xiotech. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Integrating Data Protection Manager 2007 with SPI with Iron Mountain’s Cloud Recovery Service by Iron Mountain Digital May 31, 2009 - (Free Research) Managed Service Providers with customers who have or are considering Microsoft's System Center Data Protection Manager (DPM) 2007 can now offer secure, cloud-based protection and recovery for DPM 2007 data with the CloudRecovery service, created by Iron Mountain and Microsoft. Learn how this service can help your customer meet today’s requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Server Virtualization: The Complete Story by Intel Technology Provider November 19, 2009 - (Free Research) Listen to this podcast to learn about the little-known benefits of server virtualisation. Discover the critical role virtualisation plays in the security of your customers' data centre upgrades. Gain insight into different virtualisation technology you can provide to end-users. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Encryption Key Management: A Technical White Paper by Quantum Corporation October 2007 - (Free Research) Securing data from unauthorized access is a critical issue for businesses in all industries. Regulatory compliance and customer loyalty all depend on keeping sensitive information safe and secure. Businesses must take steps to improve data confidentiality and integrity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Economist Intelligence Unit: A New Mandate for IT by SAP America, Inc. April 2007 - (Free Research) Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Ways to Deal with Data Growth from a Cost Standpoint by i365, A Seagate Company January 2010 - (Free Research) The incredible growth in the amount of electronic data generated for both business and personal use has resulted in higher costs for data storage and backup. Several factors have lead to these spiraling cost increases, including storage of larger files, multiple backups, and enforcement of industry regulations. How often is your company backing up? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How MSPs can profit from cloud storage by Iron Mountain Digital December 2009 - (Free Research) Join Redmond Channel Scott Bekker and Iron Mountain Digital’s Daniel Stevenson for a free, informative webcast to get insight on the emerging cloud storage opportunities and learn how you can quickly integrate cloud storage into your portfolio to take advantage of this profitable growing industry. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dell Virtualization Advisor by Dell, Inc. and Intel September 2009 - (Free Research) This tool is designed as a guide for customers with a comfortable knowledge of virtualization and their server/storage environment. Simply enter in a few vital pieces of information and the Dell Virtualization Advisor will create a customized virtualization solution to match your needs. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Iron Mountain’s Cloud-Based Protection for Servers by Iron Mountain Digital November 2009 - (Free Research) Managed Service Providers working with smaller businesses can help them better protect their data with two cloud-based strategies from Iron Mountain. Learn how LiveVault and CloudRecovery can bring your customers peace of mind. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-Time Protection for Hyper-V by Double-Take Software October 2009 - (Free Research) To provide disaster recovery for virtual machines running on a Hyper-V host, look to Double-Take for Hyper-V from Double-Take Software to protect your workloads with real-time replication and automated failover for virtualized workloads. Read this white paper for more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why EMC for IP Storage and Simple Unified Storage by EMC Corporation December 2009 - (Free Research) There are many IP storage capabilities that are becoming increasingly critical requirements for all customers. And there are many vendors offering various IP-based storage solutions. This paper makes the case for choosing EMC for IP storage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Studies - Real Customers, Real Results by Riverbed Technology, Inc. February 2010 - (Free Research) From opening remote files and applications up to 100x faster to reducing backup and replication time, Riverbed solved infrastructure challenges facing Liz Claiborne, Mitsubishi Motors, Alstom Power, and Mindspeed Technologies. Review these four case studies. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Oracle Business Brief: Business Continuity - Are You Always Open for Business? by Oracle Corporation November 2008 - (Free Research) Business continuity with low administration and maintenance costs. Can you make it happen? This Oracle business brief explains how mid-sized can improve performance by creating an IT infrastructure that makes working faster, easier and more effective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cost Effective - High Impact Business Solutions with Dell & VMware vSphere by Dell, Inc. November 2009 - (Free Research) This video discusses how virtualization has gone beyond data center consolidation to become a key strategic driver for maximizing IT cost savings while enabling organizations to deliver solutions to customers in a timely manner and within SLA requirements. (VIDEO) VIEW ABSTRACT | GO TO

Simple, Affordable Disaster Recovery Automation in the Virtualized IT Datacenter by Dell, Inc. May 2009 - (Free Research) In this session, we will review the latest advancements in protecting against disaster in virtual environments and highlight real-world customer experiences. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Datalink Efficiency Central - Efficiency Library by Datalink Corporation August 2009 - (Free Research) Datalink is committed to helping you build, maintain, and grow highly efficient data centers - Efficiency Central. Learn about the most efficient information technologies, how they're best applied, and what our customers have experienced. (INFORMATION CENTER) VIEW ABSTRACT | GO TO

IT Survey Results: Mainframe Is an Engine of Business Growth and a Reason for Optimism by BMC Software, Inc. January 2010 - (Free Research) More than 1500 z/Journal readers and BMC Software customers worldwide recently shared their top priorities for IT in 2010. The survey results might surprise you. Get the full report. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplify Backups: Discover How Community First Data Services Speeds Backup and Restores with EVault by i365, A Seagate Company January 2010 - (Free Research) When customers walk into their local bank, few consider the complex network of IT systems that go into ensuring core systems stay up and running. After a loss of data, it was common for individual file restores to take several hours. CFDS enlisted the help of Colorado-based HEIT, an integrator and reseller with expertise in financial industry IT. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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